Join our team! - Loans Officer

Join Our Team as a Part-Time Loans Officer

Location: Primarily Antrim (with occasional travel to Ballymena, Coleraine or Randalstown)Hours: 20 hours per week (flexible schedule available)

Salary: £12.60 - £14.20 per hour depending on experience

Closing Date: 30th May 2025

Make a Difference in Your Community
Are you passionate about helping people make smart financial choices? Do you enjoy building real relationships and guiding others through important life decisions?

At Ballymena Causeway Credit Union (BCCU), we’re proud to be a community-first, member-owned financial cooperative. Right now, we’re looking for a Part-Time Loans Officer to join our friendly team in Antrim. If you want your work to have meaning—and you enjoy supporting people every day—this could be the role for you.

What You’ll Be Doing
As a Loans Officer, you’ll be a trusted guide for our members through the lending journey—from the first conversation to loan approval. You’ll play a key role in keeping our lending operations running smoothly, while supporting our mission to offer fair, accessible financial solutions.

Your key responsibilities will include:

Member Engagement
• Deliver friendly, professional service every time
• Support local marketing and community outreach efforts
• Maintain member confidentiality and trust

Lending Operations
• Assess and process loan applications fairly and efficiently
• Meet with members to discuss their needs and offer guidance
• Make lending decisions within your delegated authority
• Communicate loan outcomes clearly and supportively

Teamwork & Compliance
• Work closely with our credit and operations teams
• Ensure compliance with internal policies and industry regulations
• Promote best practice in lending and member support
• Participate in ongoing training (including working toward the Pathways Certificate in Credit Union Practice)

What We’re Looking For
• Strong communication and interpersonal skills
• A good understanding of responsible lending practices
• Confidence in making informed lending decisions
• Experience in a financial or regulated environment is a plus
• A team player who values professionalism, learning, and growth

Why Work With Us?
At BCCU, we’re more than just a workplace—we’re a community. With four branches across the region and a growing membership, we’re committed to being a safe, supportive, and empowering place to work. Here’s what we offer:

• Flexible working hours that fit around life’s commitments
• 32 days annual leave, inclusive of 11 Bank Holidays (pro-rata for p/t employees)
• Ongoing training and development opportunities
• Company Sick Pay scheme applicable after 1 years’ service
• Benenden Health covered for the employee, with ability to add friends & family at a cost to the employee
• Staff Perks Discount Card
• Employee Assistance Programme
• Regular complimentary team breakfasts & lunches
• Free unlimited tea, coffee & filtered water
• Paid training & development opportunities
• The chance to make a genuine impact on people’s lives

How to Apply
To apply, please send your CV and a short cover letter explaining how your experience and skills make you a great fit for this role to careers@bccu.co.uk by 30th May 2025. Shortlisting will be based on the information you provide.

We may enhance criteria depending on the volume of applications.

Ballymena Causeway Credit Union (BCCU) is a trading name of Ballymena Credit Union Limited. Ballymena Credit Union Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 574110). Companies Registration No. CU000012