Join our team! - Member Services Officer (Student Position)

Job Description – Member Services Officer/Teller (Student Position)

Job Title: Member Services Officer / Teller

Hours of Work: Contracted 5.5 hours each Saturday (9am to 2.30pm), with additional hours normally available during the week or holiday periods to work around your studies

Salary Range: £12.21 per hour, rising to £12.60 per hour upon successful completion of 6-month probationary period

Reporting to: Operations Supervisors / Head of Operations

Key Relationships: Members, Operations Team, Credit Team, Marketing, Risk & Compliance, Accounts, Junior & Senior Management Teams

Job Summary

Responsible for contributing to the efficient and effective day-to-day operation of all aspects of the Credit Union, by providing a high level of service to Members, and contributing to the development and growth of the Credit Union.

Key Responsibilities

Member & Community Services

• Ensure member’s needs are always prioritised, and that they receive prompt attentive service.
• Accurately undertake cashier, banking and safe duties as required, in adherence with the Credit Unions policies and procedures for financial transactions and cash security.
• Understand Members needs and current circumstances and promote appropriate Credit Union services to them.
• Actively participate in any over-the-counter campaigns and community promotions.
• Provide alternative office services to members on a rotation basis as required.

Business Development & Growth

• In conjunction with Credit Committee and loan policy guidelines, encourage appropriate uptake of loans by members
• Contribute ideas and suggestion for promotional activities to relevant committees / Officers, and implement activities as required
• Keep informed of Credit Union objectives and measures of performance against progress.

Communication

• Ensure all communications with Members and colleagues are courteous and respectful.
• Contribute to regular team meetings
• Promote the principles and benefits of sensible borrowing to Members on an ongoing basis
• Communicate key messages to members in accordance with Marketing strategies and activities.
• Seek regular feedback about services, Members experience of Credit Union etc. in the course of day-to-day transactions, and communicate findings to Credit Union Senior Management team
• Maintain regular communication with the Credit Union’s Senior Management team on key aspects of CU operations

Personal & Professional Development

• Participate fully in the Performance Appraisal system. Undertake all relevant job-related training, including annual Anti Money Laundering training, Data Protection training, Complaints Handling and any other training as agreed with Senior Management.
• Implement new knowledge and skills as required
• Support new employees by assisting with on job training, corrective coaching, knowledge sharing and support.
• Commit to undertaking and successfully completing Pathways (Certificate in Credit Union Practice) in accordance with Credit Union development plan.
• Accept additional responsibilities on a temporary or permanent basis, in accordance with Credit Union requirements, personal capabilities and the development of the Credit Union.

Procedures & Processes

• Comply fully with the effective operation of all employment, operational, financial and security policies / procedures
• Identify opportunities for improvements, efficiencies or savings and inform the Senior Management Team.
• Ensure that all sterling and Foreign Exchange tills under your control are balanced within 15 minutes from close of business.
• Ensure compliance with money laundering and GDPR regulations.
• Cooperate with spot checks by Supervisors/ Internal Auditor or any other designated Officers.
• Maintain strictest confidentiality of Credit Union and Members financial affairs.
• Report to the Senior Management team immediately any errors or irregularities.

Please be advised that this list is not meant to be exhaustive and may be added to or amended as and when deemed necessary.